DELIVERY IS FREE ON ORDERS OVER £50
Choose your delivery date at the checkout.

Frequently Asked Questions

Delivery

How do you ensure my order stays fresh?

At Grid Iron Meat, we are committed to ensuring that your order reaches you in the freshest possible condition. Each order is freshly prepared and securely packed just prior to collection by our delivery partner, DPD.

What delivery service do you use?

We dispatch all orders via DPD’s next-day delivery service to provide you with a seamless delivery experience.

How can I track my order?

For your convenience, we highly recommend downloading the DPD app. This enables you to track your order in real-time and receive timely notifications. On the morning of delivery, once your parcel is safely loaded onto the DPD van,  you will receive a text or email with an estimated delivery time.

What should I do if my order hasn't arrived on time?

If your order hasn’t arrived by the specified time, we advise you first to contact DPD directly to inquire about the delay. Should their response not be satisfactory, please do not hesitate to reach contact us via email at [email protected].

How do you maintain the quality of my order during delivery?

Rest assured, we have taken every precaution to maintain the quality of your order in the event of a delay. Our insulated boxes, equipped with ice packs, are rigorously tested to stay cool for up to 48 hours even during summer, ensuring that your food remains in perfect condition, even if there’s an unexpected hold-up in delivery.

Provenance & Animal Welfare

Is your meat organic?

Our meat is not certified organic, but it comes from local farms that we know and trust. Our animals are fed a natural diet and are free from growth hormones and antibiotics.

Where do you source your meat?

We source quality meats from well-raised animals on local North Yorkshire farms.

Is your meat Halal?

No, our meat is not Halal. Our farmers send animals to local abattoirs where they are slaughtered in a stress-free and humane manner.

Is your beef grass fed?

Our beef is grass-fed. The cattle are free to roam and graze on pastures when conditions allow. When pasture grazing is not possible, they are given a grass-based alternative.

How are your animals treated?

Animal welfare is very important to us. Our animals are raised on local farms with care, ensuring they live in healthy conditions. The animals are slaughtered at local abattoirs, where the process is conducted humanely to minimise stress.

Why is your meat more expensive than some other suppliers?

Native breed animals, which we specialise in, don’t grow quickly, and developing flavour takes time and care. We don’t artificially fatten our animals or use growth hormones. If you’re on a budget, consider some of the less popular cuts, such as shin and shoulder, which are often less expensive. These cuts may take more care and time in preparation, but they offer great taste and depth of flavour.

What is the process from farm to butchery?

When you buy meat from us, you’re sourcing directly from a small farmers. All our meat goes through one butchery with expert butchers who care about the quality of their work. The farms we use raise animals sustainably, allowing them to forage naturally in pastures and roam freely, eating a natural diet without antibiotics.

Points & Rewards System

How does the Points & Rewards system work?

Our Points & Rewards system allows you to earn points with every purchase you make. For every £1 spent at checkout, you will earn 1 point.

How can I redeem my points?

You can redeem your points at any time by clicking the “Apply Points” link at the top of the checkout page. Each point is worth 0.25p, so 100 points will give you £2.50 off your order.

How do I earn points?

To earn points, you need to be registered and logged in to your account when you place your order. If you don’t have an account yet, you can easily register during checkout.

Do I need an account to use the Points & Rewards system?

Yes, you need to be registered and logged in to earn and redeem points. You can create an account when you place an order.

If you have any other questions about our Points & Rewards system, please feel free to contact our customer support team.