From choosing a cut to receiving your order, find clear answers to the questions we’re asked most often.
Choose a topic below. If your question concerns a particular delivery or product, we’re happy to help directly.
We work with selected producers and butchers, with a particular focus on native and heritage breeds. Sourcing varies by product; individual product descriptions provide the most relevant details. Read more about our approach to quality meat.
No. We do not describe our whole range as certified organic. Where a particular product has a recognised certification, that should be stated on its product page.
Our regular meat range is not sold as halal-certified. If you need confirmation about a particular product, please contact us before ordering.
Our native-breed beef range focuses on grass-based rearing, although feeding can vary by season and producer. Check the product details or ask us about a particular cut.
Animal welfare matters when we choose producers. However, practices and treatment records are specific to farms and animals, so we don't make a blanket promise that every animal has never received antibiotics or that every holding uses identical methods. Contact us if you need details for a particular product.
Native and heritage breeds can take longer to rear, and careful butchery and ageing require time. You don't always need an expensive steak: cuts such as shin, shoulder and skirt can offer excellent flavour when cooked appropriately.
Orders are cut and packed by our butchery partners as appropriate to each product, ready for chilled delivery. For individual cut sizes, ageing and preparation, refer to the product listing.
Standard mainland next-day and eligible two-day orders use the same bands: £12.95 for orders £30–£49.99, £7.95 for £50–£69.99, and free from £70. The normal mainland minimum order is £30. See our Deliveries page for exclusions and local options.
Select from the dates offered at checkout for your address and basket. Standard delivery is normally Tuesday to Saturday, while availability and restrictions can differ by location and product.
Some Scottish postcodes use a two-day service, currently at the same charge as standard next-day delivery. Certain regions cannot be served; enter your delivery postcode at checkout to confirm options. We do not currently offer delivery to Northern Ireland.
Our current local-delivery zone covers BD23, LS29 and HG1–HG5. Local delivery is £3 up to £25 and free for orders above £25. Available dates are shown at checkout, generally Thursday and Friday.
We generally use DPD for courier shipments. Once a parcel is booked and in transit, follow the tracking information supplied by the courier; an estimated delivery window may be provided on delivery day. Timing estimates are not guaranteed.
Please email [email protected] promptly with your order number, the delivery address and any courier updates. If your parcel arrives damaged, keep the packaging and send us photographs where possible.
We use insulated packaging and cooling materials appropriate for dispatch. Packaging helps to protect chilled products in transit but does not guarantee a particular temperature for every possible delay.
A melted gel pack alone does not confirm whether the meat is safe. Check the temperature and condition of the meat when it arrives. If the meat is unexpectedly warm, the packaging is damaged or you are unsure whether it has stayed chilled, do not eat it or assume that it is safe. Refrigerate it separately while you contact our delivery team promptly for advice. Do not rely on how cool the outside of the box feels.
Check the disposal instructions printed on the pack. Packaging materials vary; please do not pour gel into drains unless the particular product's instructions explicitly allow it. Recycle outer materials only where your local recycling service accepts them.
Refrigerate chilled meat promptly on arrival, follow the storage instructions and use-by date on the individual pack, and keep it at the temperature specified on the label. If freezing, freeze before the use-by date and follow the product's defrosting guidance.
A failed seal can affect the protection and shelf life of chilled meat. Do not assume the meat is safe based only on its smell or appearance. Keep it chilled and contact us promptly with your order details, a photograph and any relevant dates, particularly if it arrived that way.
Many fresh products are suitable for home freezing. Check the individual pack, freeze before its use-by date and follow suitable food-safety guidance when defrosting. If a product has previously been frozen or carries special instructions, follow the label.
Our current scheme earns 1 point for every £1 of eligible spend. You need to be signed in to a customer account when placing the order to collect points.
At present 100 points provide £2 off an eligible order. The number of points and any available discount are shown in your account or at checkout.
When you are signed in and have an eligible points balance, choose the points-redemption option at checkout. The available discount is shown before you place the order.
Yes. Register or sign in to collect and redeem points. If you are having trouble with a balance, get in touch.
For order or delivery questions, email [email protected] with your order number. For cuts, availability or anything else, visit our Contact page. You can also see the current delivery charges and areas.
