TERMS & CONDITIONS
POSTAGE & DELIVERY
Either courier or Royal Mail is used to dispatch orders. We are unable to guarantee a date for delivery, but we will give you as much information as we can about your order delivery date if requested. We endeavour to dispatch goods as quickly as possible.
Where delivery has been requested for a specific date, we will endeavour to fulfil this request, but an additional charge may be raised if required.
The Grid Iron Company accepts no liability for any claim for compensation whatsoever for failing to deliver an item on a particular date or time.
POSTAGE AND PACKING PRICES – UK ORDERS
Postage rates quoted are for delivery to mainland UK. For orders to Northern Ireland, Channel Islands and the Highlands of Scotland, please contact us before purchase and we will advise what the additional postal charge will be.
The Grid Iron Company reserves the right to vary delivery charges in line with changes to postal and courier rates. Postage is charged in addition to the cost of the item purchased unless otherwise agreed.
Goods listed are offered subject to availability. We will notify you if any item is not immediately in stock and when delivery could be made.
PAYMENT AND TITLE OF GOODS
Payment is required in advance for all orders unless cleared by arrangement with us in advance.
Ownership (title) of any goods will pass to the purchaser on full payment of the appropriate invoice.
DISCREPANCIES AND RETURNS
You may cancel any order for goods for any reason up to the point of dispatch and any payments made will be refunded in full within 28 days.
Where a claim of defect or damage is made, the goods may have to be returned by to us within the best before date or use by date on the product. You will be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the goods are in fact defective and/or need to be returned.
Goods to be returned must clearly show the order number obtained from The Grid Iron Company on the package.
Please contact us by telephone on 01756 791061, or by e-mail at [email protected] if you wish to cancel your order and before you return any items.
If you cancel your order after it has been shipped, you are responsible for all postal and packaging charges incurred by us. Any unpaid freight charges will be deducted from your refund.
If you refuse to accept delivery of your order for any other reason than the product being damaged in transit, you are liable for all outward and return freight charges incurred by your refusal.
Refunds will only be made after receipt of the original goods supplied by us unless otherwise agreed by us.
SHORTAGES AND DAMAGE
When the delivering carrier brings your order you MUST count the pieces you receive and look for any damage. The number of boxes/packages you should receive will be noted on the carrier’s delivery note. If the number of boxes you receive does not exactly match the number of pieces on the carrier’s delivery note, you MUST note the number of pieces you received on the delivery note by your signature.
In the unlikely event of a complaint, please contact Customer Services using any of the following methods:
The Grid Iron Company Ltd
Suite E, Canal Wharf, Eshton Rd, Gargrave, Skipton BD23 3SE
Telephone: 01756 791061
e-mail: [email protected]
All complaints will be acknowledged within 5 working days.
We will make every attempt to resolve the complaint as promptly as possible and to keep you informed until the matter is resolved.